Industry · Hospitality
AI for cafes, venues and hospitality businesses.
Hospitality runs on tight margins and chaotic communications. AI can stabilise the booking, enquiry and roster admin without changing the customer experience on the floor.
Where hospitality typically lose time
Function and booking enquiries after hours
Wedding, party, corporate event enquiries arrive at 9pm. By the time someone replies the next morning, the customer has booked elsewhere.
Repetitive enquiry questions
Opening hours, parking, kid-friendly, gluten-free options, dog-friendly, function pricing. Same handful of questions, dozens of times per week, stealing time from staff.
Roster and shift coordination
Casual staff swapping shifts via group chat. Manager mediating. Spreadsheet that nobody updates. Payroll surprises at the end of the fortnight.
Review monitoring and response
Google reviews, TripAdvisor, social DMs. Customers expect a same-day response. You don't see them until next time you log in.
Quick wins we typically find
AI function-booking agent
Captures function enquiry details, sends pricing pack, books site visit or phone call, all 24/7. Even a single recovered $11k function booking per month makes the whole AI stack profitable several times over.
Typical stack: Custom Retell + email integration · ~$120–$180/mo
Website FAQ assistant
Trained on your menu, hours, dietary options, function packages. Handles 80%+ of repeat enquiries without staff time.
Typical stack: Custom Make.com + Gemini · ~$30–$50/mo
Roster auto-coordination
Shift swap requests handled via chat assistant. Approval rules built in. Coverage gaps flagged automatically. Payroll-ready timesheets at end of period.
Typical stack: Deputy or Tanda built-in AI · ~$4–$8 per staff member/mo
Review aggregation + draft response
All reviews from Google, TripAdvisor, Facebook in one inbox. AI drafts a response in your tone of voice. You approve and post.
Typical stack: Make.com + GMB + Gemini · ~$40/mo
Example scenario
Mid-size wedding venue — Brisbane Valley
Lost an estimated 8–10 high-value function enquiries per month due to slow after-hours response. After deploying an AI booking agent, response time dropped from ~14 hours to under 90 seconds. Even a single additional booking per month at their average $11k function spend covered the entire AI stack 60+ times over.
Ready for an assessment built around hospitality?
45-minute discovery call, professional report in 48 hours, $999 flat. Refund if we don’t find at least 3 actionable opportunities.
Different industry? We work across: